Research Projects
A look into the architecture of experience — selected studies in workflows, AI tooling, and living-room TV.
Project Index
AI Prompting (Diary Study)
Redesigning internal tools for AT&T managers with AI.
Time Reporting (Journey Mapping)
Understanding the end-to-end experience of validating, managing, and approving technician timesheets within the INFOR system.
QVC Gating and Video Player Experience
Usability sessions with viewers using a digital remote control to navigate the QVC TV app on-screen — exploring age-gating flows, focus states, and video player discoverability across living-room contexts.
Project Excel (Heuristic Evaluation)
IBM Business Automation is a set of integrated market-leading software designed to help you solve your toughest operational challenges. This software consist of actionable AI-generated recommendations, built-in analytics to measure impact, and business-friendly low-code tooling.