Project Four
Intelligent Workflow Generative and Usability Study
What is the Intelligent Workflow
A workflow process refers to a series of activities or tasks that need to be completed sequentially or in parallel to achieve a business outcome. We are currently designing a current tool that helps automate these procedures with a low code-no code solution
Agenda
Overview
Executive Summary
Background
About the Study
Severity Scale/Insights
Screener
User Scenarios/Tasks
Participant's Tools
Detailed Results
Results
System Usability Score
Artifacts
Next Steps
Questions
Overview
Begin.
The Business Automation User Research Team conducted a usability study on behalf of the design team to evaluate the current, Intelligent Workflow live environment (prototype).
Objectives:
Validate critical IW user flows to inform design decisions
Understand how participants build or address business processes or workflows through the live environment
Understand participant's ability to work through the workflow and understand it's content and terminologies
Executive Summary
During our study, we learned that many participants were successful at creating their own workflows in various ways. However, numerous participants misunderstood the purpose of the data tab within the workflow. For example, many questioned the idea of how the data tab relates to the workflow or what types of data goes inside of it.
All participants understood that clicking the plus sign would initiate the start of the workflow.
Some participants who were eager to click on the green, start button due to it being the first item or the fact that its’ green color signaled "Go."
Participants missed the opportunity to see the activity panel at first glance. This activity panel is activated when participants begin creating their workflow and appears mysteriously to the right side of the screen.
The navigation control bar is also surprisingly hidden from the human eye. It's not the fact that the activity panel or navigation control bar are invisible, but their placements or set locations could be a huge factor in this equation.
Participants prefer workflow diagram controls contextually as opposed to having it in the edit panel. This allows a more simpler navigation to easily find or track tools and buttons.
With these discoveries, changes should be made to improve the overall, user experience.